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CollectionForum.com
Welcome to CollectionForum.com!

You've just reached the ultimate resource to help you collect your receivables. Here you'll find all the resources you'll ever need to help you turn your receivables into cash as quickly as possible.

If you're new to our site, look around. You'll find many useful downloads, including collection letters and forms. You'll find tips on using the phone to collect effectively, checklists for all phases of the collection process, and expert support in our forum. All of these ensure that this is the place to help you turn your old receivables into CASH as fast as possible!

Featured Resources
Nine Key Skills to Look For in Great Collectors: How to Hire and Train a Collections StaffNine Key Skills to Look For in Great Collectors: How to Hire and Train a Collections Staff
By Robert Holt
Aggressive hard-hitting collectors have been favorites for years, but... You have just been selected to open a new collection department office. What type of individual would make a good collector? Someone aggressive, right? A real go-getting, hard hitter that will collect all of the money--and quickly. I submit that this is precisely not the type of person needed. . . . keep reading

What People Get Away With
"It's amazing what some stores will let people get away with nowadays," marvels one Mid-West credit manager. He cites the case of a store "so hungry for business" it apparently abandoned even minimal precautions. A clerk received a phone purchase for a $2,500 item. The caller gave a credit card number, but said he couldn't pick up the merchandise personally and instead would send a friend to pick up his purchase.

Learn five other scams this department has encountered, and the specific steps they take to combat them. . . .
keep reading
Creditors' Liability for Agency Violations
This legal case study looks at a situation in which a college student's defaults on her debt. The college refers her account to a collection agency, and she sues based on violations of the Fair Debt Collection Practices Act. Does she have a case? Did the collge do anything wrong? Read on for the answers and analysis! . . . keep reading
Nine Key Skills to Look For in Great Collectors: How to Hire and Train a Collections Staff
By Robert Holt
Nine Key Skills to Look For in Great Collectors: How to Hire and Train a Collections Staff Aggressive hard-hitting collectors have been favorites for years, but... You have just been selected to open a new collection department office. What type of individual would make a good collector? Someone aggressive, right? A real go-getting, hard hitter that will collect all of the money--and quickly. I submit that this is precisely not the type of person needed. . . . keep reading

Did This Requirment to Purchase this Vendor's "Single Interest" Insurance Constitute a Truth-in-Lending (TILA) Violation?
Randolph, an Alabama resident, bought a mobile home that was financed by Green Tree Financial. The finance agreement contained a standard arbitration clause, requiring the consumer to arbitrate any and all disputes arising out of the arrangement. Nonetheless, Randolph brought a class action against Green Tree in federal court for requiring her and other consumer/debtors to obtain "vendor's single interest" insurance (which protects a vendor or lien holder against the costs of repossession in the event of default) without setting forth this requirement in its Truth in Lending Act disclosure. . . . keep reading
Case Study: Is This Raising of Credit Card Rates a Truth in Lending ACT (TILA) Violation?
Solicitation materials for a bank's credit card promised a "fixed" 7.99% interest rate, and stated that the rate was "not an introductory rate." However, the disclosures that accompanied the solicitation, as well as the credit card agreement that the plaintiff executed after her application had been received and approved, both made it perfectly clear that the terms of the credit card, including the interest rate, could be changed "at any time." . . . keep reading
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Recent Forum Posts
• good interview Qs for hiring collectors?
• Metrics for in-house Collectors?
• Caller ID in collections?
• Missing one of the "Seven Key Traits of Top Collectors" - Is that an Achilles' Heal for Collectors?
• Receivable Meeting format?
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• Collection Settlements
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