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CollectionForum.com
Welcome to CollectionForum.com!

You've just reached the ultimate resource to help you collect your receivables. Here you'll find all the resources you'll ever need to help you turn your receivables into cash as quickly as possible.

If you're new to our site, look around. You'll find many useful downloads, including collection letters and forms. You'll find tips on using the phone to collect effectively, checklists for all phases of the collection process, and expert support in our forum. All of these ensure that this is the place to help you turn your old receivables into CASH as fast as possible!

Featured Resources
An Innovative & Proven Strategy For Solving Collection Problems Before They OccurAn Innovative & Proven Strategy For Solving Collection Problems Before They Occur
In some cases, unanticipated cash-flow problems will slow up a customer's payments. In other cases, the customer never really intended to pay you within terms anyway. There may not be much you can do about the first group. But, as this credit veteran shows, there are ways of solidifying payment commitments up front. When Sales presents her with a marginal account, Credit Manager Mary Lynn Jordan of Projections Unlimited, Inc. sends out when she calls a "goofy little terms letter." It basically says that if payment exceeds 45 days, credit terms (3/10, net 30) may be withdrawn. . . . keep reading

Online Skip-Tracing Secrets from an ExpertOnline Skip-Tracing Secrets from an Expert
By John Kenny
A disconnected phone, an invoice in returned mail and payments past-due for more than 30 days are pretty good indicators that your debtor has "skipped" out on their obligation to you. But that doesn't have to be the end of the story. Now you have to get out the cross directory books and start looking up names similar to your debtor, names and phone numbers of their neighbors, etc., in an effort to find out where your debtor went, right? . . . keep reading

Nine Key Skills to Look For in Great Collectors: How to Hire and Train a Collections StaffNine Key Skills to Look For in Great Collectors: How to Hire and Train a Collections Staff
By Robert Holt
Aggressive hard-hitting collectors have been favorites for years, but... You have just been selected to open a new collection department office. What type of individual would make a good collector? Someone aggressive, right? A real go-getting, hard hitter that will collect all of the money--and quickly. I submit that this is precisely not the type of person needed. . . . keep reading

Nine Steps to Better Collection Calls-Become a Top Performer
One: Understand your company and department goals and how you play a part in attaining them. Two: Instill a clear, concise objective into each call you make. Set out to accomplish so . . . keep reading

Collection Agency Scams and RipoffsCollection Agency Scams and Ripoffs
Emil Hartleb
A while back Mary Zarwecki, Credit Manager at Fort Worth Paper received a call from Mark Roberts a salesperson from Wasserman, Levy & McCarthy, a collection agency located in Sun City Florida. It was an opportune call for Roberts, in that several days before Mary had made a collection call to her company's customer, ABCO Printing. ABCO owed $5,000 and had been past due for five months. The collection call did not go well. ABCO told Mary that they disputed the account because of faulty merchandise and would not pay the account until an adjustment was made. . . . keep reading

What People Get Away With
"It's amazing what some stores will let people get away with nowadays," marvels one Mid-West credit manager. He cites the case of a store "so hungry for business" it apparently abandoned even minimal precautions. A clerk received a phone purchase for a $2,500 item. The caller gave a credit card number, but said he couldn't pick up the merchandise personally and instead would send a friend to pick up his purchase.

Learn five other scams this department has encountered, and the specific steps they take to combat them. . . .
keep reading
Creditors' Liability for Agency Violations
This legal case study looks at a situation in which a college student's defaults on her debt. The college refers her account to a collection agency, and she sues based on violations of the Fair Debt Collection Practices Act. Does she have a case? Did the collge do anything wrong? Read on for the answers and analysis! . . . keep reading
Did This Requirment to Purchase this Vendor's "Single Interest" Insurance Constitute a Truth-in-Lending (TILA) Violation?
Randolph, an Alabama resident, bought a mobile home that was financed by Green Tree Financial. The finance agreement contained a standard arbitration clause, requiring the consumer to arbitrate any and all disputes arising out of the arrangement. Nonetheless, Randolph brought a class action against Green Tree in federal court for requiring her and other consumer/debtors to obtain "vendor's single interest" insurance (which protects a vendor or lien holder against the costs of repossession in the event of default) without setting forth this requirement in its Truth in Lending Act disclosure. . . . keep reading
Case Study: Is This Raising of Credit Card Rates a Truth in Lending ACT (TILA) Violation?
Solicitation materials for a bank's credit card promised a "fixed" 7.99% interest rate, and stated that the rate was "not an introductory rate." However, the disclosures that accompanied the solicitation, as well as the credit card agreement that the plaintiff executed after her application had been received and approved, both made it perfectly clear that the terms of the credit card, including the interest rate, could be changed "at any time." . . . keep reading
Pay-As-You-Go Billing--One Utility's Creative Way of Managing Risk
In the vast majority of situations, customers are billed after they've used a product or service. What if you could get customers to pay at the same time or even before they use your product or service? That's exactly what a Canadian utility is doing to keep bad debt down. . . . keep reading
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Recent Forum Posts
• good interview Qs for hiring collectors?
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